We accept all initial enquiries by email, telephone, voice mail, or using our enquiry form, We do not check correspondence or enquiries via social media on a regular basis. After the initial contact we will ask you to provide some photos of the furniture either by email, MMS or by WhatsApp and may at this stage have fabric samples sent to you.At this point only estimates will be provided for labour and sundries. On occasion we will need to make an appointment to assess your requirements. This will allow us to give you advice and look at appropriate fabric choices. Next stage will be for us to give you an estimate of costs. Usually this will be a reasonably accurate reflection of the final invoice but many factors can influence the final price including customers requesting extras or changing their requirements or unforeseen extra work that comes to light after we have started. The biggest variables will be transport and fabric costs and these will be itemised separately. Once costs have been agreed then we require a 50% deposit this allows us to order the fabric and sundries and put you in our diary. We try to accommodate specific requests for deadlines but this cannot be guaranteed. Once we take delivery of your work, we will endeavour to turn the work round within three weeks. However, we ask customers to bear in mind that work can take longer We can supply a wide range of fabrics. We aim to supply fabrics of high quality and these will be mostly hardwearing and, so called, contract standard (fabrics which score higher than 30,000 on the Martindale rub test). We will inform you of the wear rating of your chosen fabrics. Many fabrics that we supply are machine washable and or stain resistant, but these qualities will vary between fabrics of different suppliers and from different ranges. Fabrics used for fixed covers must be fire retardant. Any fabric that is more than 75% natural fibre is regarded as inherently flame retardant provided that a fire proof barrier cloth inter-liner is used. Fabrics used for commercial applications must be treated to a higher standard of flame retardancy (Crib 5). Please bear these issues in mind when comparing costs of fabrics.  Customers' own fabricIf you would rather us use your own fabric, we will give you our expert advice on the suitability of your choice. We will always need to check the suitability of fabric and the use of your own fabric may incur extra charges due to the need to install flame retardant barrier cloth for example. We may decline to use customer’s own fabric if we think it is unsuitable for any reason. We may apply a cutting change of 25% when using customers’ own fabric Acceptance of workWe will not normally accept work which represents a partial repair or any work wherein we consider that the finished piece will not meet our high standards. We will also likely decline any work where, all other considerations being equal, the furniture could be replaced like-for-like new for the same cost as a repair.We reserve the right to refuse any work for any reason. Payments and costs Normally costs will be agreed in advance of proceeding with any work.  “Labour” costs include the costs of sundry items, staples, threads, foam, padding etc. Large pieces of foam, such as new seat or back cushions, will be charged as extras We normally require a deposit of 50% of costs before proceeding. We will attempt to stay within the prices stated in our estimate although costs may be subject to rise if we find unforeseen issues in the underlying upholstery or framework once the furniture has been stripped. Should the costs be likely to rise by more than 10% then we will contact the customer before proceeding. Payments can be made by bank transfer, Visa Mastercard bank cards by cash or cheque but we do not accept credit cards. We require invoices to be paid prior to, or at the time of, delivery. Legal noticesInformation that we will collect about you and how we use it.​When you contact us, we store your name, address, telephone number and email address. Initially this may be on paper but transferred to a computer system when and if we create an invoice for completed work.  When we write to you formally with an estimate then we will use your address for this purpose. We might also keep any photos of your furniture for our records. Disclosure of personal informationWe do not and will never sell or share your personal information to a third party for marketing or any other purposes. However, in certain situations, it may be necessary to pass on some information to other companies in order to provide services to you related to our work for you. For example: fabric suppliers and their couriers will need your name and address in order to send you requested fabric samples.  While we will never intentionally pass on your personal information to anyone for any purpose other than for the legitimate conduct of our business (see above), we will comply with any legitimate request made by any government agencies for any information that we hold. Your privacy You have a right to access personal data that we hold about you. If you wish to see a copy of this, please send your request to: wayneskinner67@yahoo.co.uk. This is free of charge.​